Privacy policy
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General Information
Welcome to our privacy policy page! When you use our online services, you trust us with your information. This privacy policy is intended to help you understand what data we collect, why we collect it and what we do with it. When you share information with us, we can make our services even better for you. For example, we can show you more relevant search results and ads, help you connect with people, or make sharing with others faster and easier. When you use our services, we want you to clearly understand how we use information and how you can protect your privacy. This is important; we hope you will take the time to read it carefully. Remember that you can find controls to manage your information and protect your privacy and security. We have tried to keep it as simple as possible.
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Right of access, rectification and deletion of data, and objection to data processing
Our clients have the right to access, correct and delete personal data concerning them, and to object to the processing of this data, by submitting a written request at any time. CONCEPT-PRODUCTION makes every effort to put in place appropriate safeguards to guarantee the security and confidentiality of personal data and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, CONCEPT-PRODUCTION does not control all risks related to the use of the Internet and therefore warns users of the Website about the potential risks associated with the operation and use of the Internet. The website may include links to other websites or other Internet sources. Since CONCEPT-PRODUCTION cannot control these external websites and sources, CONCEPT-PRODUCTION cannot be held responsible for the provision or display of these external websites and sources, and cannot be held responsible for the content, advertising, products, services or any other material available on or from these websites or external sources.
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Management of personal data
You can view or modify your personal data online for many of our services. You can also make choices regarding our collection and use of your data. The way you can access or control your personal data will depend on the services you use. You can choose whether you wish to receive promotional communications from our store by email, SMS, physical mail and telephone. If you receive promotional emails or SMS messages from us and wish to unsubscribe, you can do so by following the instructions in that message. You can also make choices regarding the receipt of promotional emails, telephone calls and postal mail by visiting and logging in to the company’s promotional communications manager, which allows you to update contact information, manage contact preferences, disable email subscriptions and choose whether to share your contact details with our partners. These choices do not apply to mandatory service communications that are part of certain CONCEPT-PRODUCTION services.
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Information we collect
Our website collects data in order to operate effectively and provide you with the best experiences through our services. You provide some of this data directly, for example when you create a personal account. We obtain some of it by recording how you interact with our services, using technologies such as cookies, for example, and by receiving error reports or usage data from software running on your device. We also obtain data from third parties, including other companies. For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to personalize certain services according to your location. The data we collect depends on the services and features you use.
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How we use your information
Our website uses the data we collect for three fundamental purposes: to operate our business and provide, including improving and personalizing, the services we offer; to send communications, including promotional communications; and to display advertising. In carrying out these objectives, we combine the data we collect through the various online services you use in order to provide you with a more seamless, consistent and personalized experience. However, to improve privacy, we have integrated technological and procedural safeguards designed to prevent certain combinations of data. For example, we store the data we collect from you when you are not authenticated, meaning not logged in, separately from account information that directly identifies you, such as your name, email address or telephone number.
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Sharing your information
We share your personal data with your consent or when necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you ask us to do so. When you provide payment data to make a purchase, we share payment data with banks and other entities that process payment transactions or provide other financial services, as well as for fraud prevention and credit risk reduction. In addition, we share personal data among our subsidiaries and controlled affiliates. We also share personal data with suppliers or agents working on our behalf for the purposes described in this statement. For example, companies we have hired to provide customer service support or to help protect and secure our systems and services may need access to personal data in order to perform these functions. In such cases, these companies must comply with our privacy and data security requirements and are not authorized to use the personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
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Protection of data related to audiovisual content
As part of our audiovisual services, CONCEPT-PRODUCTION may be required to collect, process and store multimedia files, including videos, sound recordings, images, scripts, storyboards, etc., provided by our clients or generated as part of projects. These contents are considered strictly confidential and are subject to secure processing, in accordance with our contractual commitments and the regulations in force. No distribution, reuse or transfer of these contents to third parties is carried out without the client’s prior written consent. All our collaborators and service providers involved in the production chain are bound by a contractual obligation of confidentiality.
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Data of professional clients and partners
As a multidimensional production studio, we maintain relationships with clients, partners, freelancers and audiovisual talents. The personal data collected in this context, including name, position, professional contact details, collaboration history, etc., is used only for:
- project monitoring,
- commercial and administrative communication,
- management of contracts and quotes,
- connecting people for artistic or technical collaborations.
We do not rent or resell these files for commercial purposes. -
Use of cookies and tracking tools
Our website may use cookies and other similar technologies in order to:
measure the audience and performance of our content,
secure your browsing,
personalize the user experience,
facilitate connection to your client or service-provider area.
You have the option to set your cookie preferences through a consent banner visible during your first visit. At any time, you can modify these choices through your browser settings or the cookie management tools integrated into our website. -
Data retention period
CONCEPT-PRODUCTION retains personal data for a period strictly necessary to achieve the purposes described above, and in compliance with legal obligations:
- Client data: 5 years after the end of the contractual relationship,
- Billing data: 10 years in accordance with accounting legislation,
- Audiovisual files: duration defined by contract or 2 years by default if no specific duration is stated. -
Data security
We implement technical and organizational measures to ensure the protection of the data we collect against any unauthorized access, alteration, disclosure or destruction:
Secure hosting in France or within the EU,
Encrypted backup systems,
Restricted access to authorized staff members,
Access control and traceability procedures. -
Contact and complaints
For any question relating to the protection of your personal data, or to exercise your rights of access, rectification, deletion, restriction or objection, you may contact us at the following address:
CONCEPT-PRODUCTION
Address: 64 rue Étienne Dolet – 94230 Cachan – FRANCE
Email: contact@concept-production.com
Tel: +33 95454 11 50
You also have the right to lodge a complaint with the CNIL (www.cnil.fr) if you believe that your rights are not being respected.